Privacy Policy

Data Controller: Universe Force Group DOO (operating as Talents Trend AI)

Contact email (privacy): compliance@talentstrend.com

Support email: support@talentstrend.com

We collect personal data directly from you, automatically when you use the Services, and (for Platform users) from data sources your organization connects or uploads.

A) Data you provide to us

Account and identity data

• Name and surname
• Work email
• Password (stored in encrypted/hashed form)
• Company/organization name
• Role/title (optional)
• Phone number (optional)

Communications data

• Messages you send (contact forms, emails, support tickets)
• Demo/onboarding scheduling information

Billing/invoicing data (if applicable)

• Company billing details (legal name, address, tax details if provided)
• Invoice recipient information
• Transaction metadata (note: we do not store full payment card details if handled by third-party processors)

B) Data collected automatically

Device and usage data

• IP address
• Browser type, device type, operating system
• Pages visited, time spent, clicks, interactions, referral source
• Approximate location inferred from IP (city/country level)

Cookies and similar technologies

• Session cookies (authentication)
• Preference cookies (settings)
• Analytics cookies (site performance and usage)
• Security cookies (fraud and abuse prevention)

C) Data processed in the Platform

If you or your organization uses the Platform, the Platform may process:

• Candidate data (profiles, CVs/resumes, skills, work history, notes, statuses)
• Company data (company records, contacts/decision makers)
• Job data (job listings, role details, job status)
• Outreach and scheduling activity (emails, calendar events) only if you connect email/calendar
• Analytics data (KPIs derived from Platform activity)
• Invoicing data (invoice fields, line items, totals and invoice status)

Important: The Platform is generally used in a business context. Your organization is responsible for ensuring it has a lawful basis to upload and process personal data (including candidate CVs and contact details).

We use personal data to:

A) Provide and operate the Services

• Create and manage accounts
• Authenticate users and secure access
• Provide core Platform functionality
• Provide customer support and respond to requests

B) Maintain, secure, and improve the Services

• Monitor performance and troubleshoot issues
• Detect, prevent, and respond to security incidents, abuse, and fraud
• Improve functionality, reliability, and user experience
• Maintain backups and disaster recovery capabilities

C) Communicate with you

• Send onboarding and service communications
• Respond to inquiries and support requests
• Send important service notices (e.g., updates, security notices)

D) Marketing (where permitted)

• Send product updates and marketing communications where you have consented or where permitted by applicable law
• Measure marketing performance and conversion (e.g., which campaigns drive registrations)

You can opt out of marketing communications at any time.

E) Legal and compliance

• Comply with legal obligations
• Enforce our Terms of Service
• Protect the rights, safety, and security of Talents Trend AI, our users, and others

Where GDPR or similar laws apply, we process personal data based on:

• Contract: to provide the Services you requested
• Legitimate interests: to secure and improve the Services, prevent abuse, and communicate in a business context
• Consent: for certain cookies and marketing communications where required
• Legal obligation: for compliance with applicable laws (e.g., tax/accounting where relevant)

We use cookies to support login/session functionality, security, preferences, analytics, and (if used) marketing measurement.

Your choices

You can:

• block or delete cookies through your browser settings (some features may stop working),
• use any cookie preference controls on the Website, if available.

We do not sell personal data.

We may share personal data with:

A) Service providers (processors)

We use service providers to operate the Services (e.g., hosting, analytics, email delivery, customer support tools, security monitoring, payment processing if applicable). These providers are authorized to process personal data only as necessary to provide services to us and must protect it.

B) Legal and safety

We may disclose data if required by law or lawful requests, or to protect rights, safety, and security.

C) Business transfers

If Talents Trend AI is involved in a merger, acquisition, financing, reorganization, or asset sale, data may be transferred as part of the transaction, subject to appropriate confidentiality protections.

D) Within your organization (Platform access)

Authorized users within your organization may access Platform data based on configured roles and permissions.

Personal data may be processed in countries other than your own depending on our infrastructure and service providers. Where required, we implement safeguards for international transfers (such as contractual protections).

We retain personal data only as long as necessary for the purposes described in this Policy, unless a longer period is required by law.

Typical retention:

• Account data: retained while the account is active; removed or anonymized after account closure subject to operational and legal needs
• Support communications: retained for a reasonable period to resolve issues and improve support quality
• Billing/invoicing records: retained as required by tax/accounting laws
• Security logs: retained for security, abuse prevention, and troubleshooting for limited periods

We use technical and organizational safeguards designed to protect personal data, such as access controls, secure authentication, encryption in transit, monitoring, and backups. No system can guarantee absolute security. You are responsible for maintaining account credential confidentiality.

Depending on your location and applicable law, you may have rights to:

• Access your personal data
• Correct inaccurate data
• Delete your data (in certain cases)
• Restrict or object to processing (in certain cases)
• Data portability (in certain cases)
• Withdraw consent (where processing is based on consent)
• Opt out of marketing communications

How to exercise rights

Contact us at compliance@talentstrend.com with your request and your account email. We may verify identity before completing requests.

The Services are intended for business users and are not directed to children. We do not knowingly collect personal data from children.

If you enable integrations (such as email/calendar providers), the Platform may access and process data needed to provide integrated features. Third-party providers process data under their own policies and terms.

In many business deployments:

• Your organization may be the data controller for candidate/contact data uploaded into the Platform.
• Talents Trend AI may act as a data processor for such data when providing the Services.

If your request relates to data controlled by your organization, you may need to contact your organization first. We will support them as required.

We may update this Policy from time to time. If changes are material, we will take reasonable steps to notify you. The “Last updated” date indicates when changes were made.

Universe Force Group DOO (Talents Trend AI)

Privacy email: compliance@talentstrend.com

Support email: support@talentstrend.com